About

FAQ

• Where is the store based?

  Portland, OR

• Do you accept orders placed outside of the US?

  Yes, if you want insurance and registration you have to pay for it. Once I hand the packages over to the post office , I am no longer responsible for it.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 14 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. GreySun is not my full-time job. I do my best to get all orders out in a reasonable time. I know that the internet gives some people this false idea that everything is instant and the minute an order is placed, I see it and fufill it. Thats not real life. I do my best to make sure everyone is happy. With that being said, all orders are fulfilled and will ship in 2-14 days after payments are received.

• What if my order is delayed?

  Contact GreySun via e mail before running to paypal. The e mail address is listed in several location on the site. I answer and save incoming e mails.

• Wholesale?

  GreySun releases(normally) number 100 tapes or less making wholesale difficult, please contact me via [email protected]

• Can I buy multiple copies?

  I normally limit the number to one tape per customer. I have seen "my" tapes being sold on e bay and discogs for as high as $5.00 to $25.00 more than the asking price while they are still for sale with GreySun. So, at this point ,no.

• My package was damaged by the Post office, can I get an exchange?

  I pack each order myself and make sure that tapes are wrapped and lps are not able to slide around in the mailers. That being said, probably not(but take photos of the mailer and the damage nothing is ever written in stone). all records ship media mail,I have no control over how the post office treats an item after I ship it. I have gotten my share of damaged item in the mail and Its a rarity for me to contact the seller asking for an exchange or a new one.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.